End-to-end system mapping before a single screen is drawn — APIs, org dependencies, and user journeys treated as one model.
6-milestone delivery plans. Decoupled backend dependencies. 2 months saved at AWS. Designers shipping MUI directly at Venafi.
Trust design, agentic workflow patterns, and transparency at scale — for AI products that earn confidence before they ask for it.
Customer panels replacing roadmap opinions. 12K tickets synthesized into priorities. VP-level alignment without losing the user.
30K → 275K console visitors. 58K dev hours saved on a single pivot. 0 → 300 SaaS customers. 66% friction reduction across 18 workflows. The work shows up in numbers.
Unique console visitors at AWS ECS. Was 30K at project start.
Dev hours saved by decoupling one roadmap dependency.
Enterprise customers on Venafi SaaS — launched from zero.
Console friction reduced across 18 workflows, 110 parity items.
“Ruchita ran viewing parties so our VPs could watch real users struggle. That one session did more for roadmap alignment than six months of decks.”
“She synthesized 12K customer tickets into a prioritized roadmap the entire leadership team aligned on. In one session. That’s not a designer skill — that’s executive leadership.”
Every engagement starts with a system audit — not a wireframe. I map what exists, where it breaks, and what business outcome the design must move. At AWS I produced end-to-end journey maps for 18 workflows and 110 parity items before a single new screen was proposed. The framing is the work.
I run customer panels, synthesize support tickets at scale, and host user testing viewing parties with leadership — so roadmap decisions are grounded in real behaviour, not internal assumptions. At AWS I synthesized ~12K tickets and distilled 25 customer interviews to drive 7 UX-led asks into OP1. Data doesn’t just inform the design. It wins the room.
I scope releases in milestones that ship real value and let the org learn in production. At AWS I defined 6 delivery milestones saving ~2 months of schedule under 90% team attrition. At Venafi I structured a Figma→MUI pipeline so designers shipped production components directly. Shipping frugally is not a constraint. It’s a strategy.
The most leveraged design work happens at the API layer — not the UI layer. At AWS I visualized 10+ API touchpoints to influence 2 CloudFormation templates, enabling single-click workflows engineering had previously said were impossible. At Docker I brought FE and BE teams into hi-fi reviews early to model cost tradeoffs before commitments were made.
Misalignment kills products before bad design does. I use journey maps, vision artifacts, and workshop facilitation to create a single shared model across PM, engineering, and leadership. At Docker I reduced 10 competing PRDs to 5 prioritised initiatives in a single quarter through structured empathy mapping. Alignment is a design deliverable.
